Better Canvas Troubleshooting
Having issues with Better Canvas extension? Find quick solutions to common problems including installation issues, better canvas themes not working, browser compatibility, and more.
We also publish troubleshooting tips and known issues for browser extensions on Moodle, Brightspace, and Blackboard.
🚨 Need Immediate Help?
If Better Canvas extension is completely broken, try these quick fixes first. If Canvas itself is not loading, check if Canvas is down before changing extension settings.
Quick Fixes - Try These First
Before diving into detailed troubleshooting, try these common solutions that fix 80% of Better Canvas extension issues.
Refresh Canvas Page
Most issues are resolved by simply refreshing your Canvas page.
Check Extension Status
Verify that Better Canvas extension is enabled in your browser.
Clear Browser Cache
Clear cached data that might be causing conflicts.
Disable Other Extensions
Temporarily disable other Canvas-related extensions.
Still Having Issues?
If the quick fixes didn't work, continue to the detailed troubleshooting sections below.
Continue TroubleshootingInstallation Issues
Solve problems with installing Better Canvas extension on Chrome and Firefox browsers.
Possible Causes & Solutions:
Ensure you're using Chrome 88+ or Firefox 78+
Check internet connection and try again
Check if your organization blocks extension installations
Try installing from the alternative browser store
Step-by-step fix: 1) Update your browser 2) Clear browser cache 3) Disable VPN/proxy 4) Try incognito mode 5) Contact IT if in organization
Check These Settings:
Ensure extension has permission to run on Canvas domains
Check that Better Canvas is enabled in extensions menu
Verify you're on a supported Canvas LMS domain
Quick test: Right-click on Canvas page → Inspect → Console tab → Look for Better Canvas messages
Recovery Steps:
- Check if extension is still installed but disabled
- Look in browser's extension management page
- Re-enable if found, or reinstall if missing
- Check for extension updates in store
- Restore settings from backup if available
Prevention tip: Enable automatic extension updates to avoid compatibility issues with browser updates
Better Canvas Themes Issues
Solve problems with better canvas themes not working, loading, or displaying correctly.
Common Causes & Solutions:
Refresh the Canvas page and wait for extension to load
Check Better Canvas settings and enable theme functionality
Some Canvas pages may not support themes - try dashboard or courses page
Quick fix: Click Better Canvas icon → Settings → Themes → Ensure "Enable Themes" is checked
Troubleshooting Steps:
- Check if dark mode is enabled in Better Canvas settings
- Verify system dark mode settings (if auto-switch is enabled)
- Clear browser cache and refresh Canvas page
- Disable other dark mode extensions temporarily
- Try switching to a different theme and back to dark mode
Note: Some Canvas elements may not support dark mode due to Canvas's own styling restrictions
Resolution Steps:
Ensure browser allows extension to store data
Check if custom theme code is valid CSS
Disable browser sync temporarily if themes keep reverting
Browser Compatibility Issues
Resolve compatibility problems with different browsers and versions.
Supported Browsers & Versions
| Browser | Minimum Version | Recommended | Status |
|---|---|---|---|
Google Chrome
|
88+ | Latest | Fully Supported |
Mozilla Firefox
|
78+ | Latest | Fully Supported |
|
🌐
Microsoft Edge
|
88+ | Latest | Limited Support |
|
📱
Mobile Browsers
|
N/A | Desktop Only | Not Supported |
Update Required:
Better Canvas requires modern browser features that are only available in recent versions.
How to update: Browser menu → Help → About [Browser Name] → Automatic update will start
Still Need Help?
If you've tried all the troubleshooting steps and Better Canvas extension is still not working, our support team is here to help.
Need to Reinstall Better Canvas?
Sometimes a fresh installation can resolve persistent issues.
Troubleshooting Tips for Other LMS Platforms
Beyond Better Canvas, we also share fixes and known issues for browser extensions across other LMS platforms.